Mike Thompson RVComplaints and Reviews

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  • Customers like
    • Jim rose and steven in techinical adviser 1
    • Our salesman and juan garcia 1
    • Salesman bob 1
  • Customers don't like
    • Service department 3
    • Poor cust service 3
    • Took my cash and ran 2

Sales department couldn't deliver the correct coach, falsified loan document dates and wouldn't call to follow up on anything, always blaming someone else. Service department had our coach for 6 weeks would not communicate progress / delays. Half the scheduled repairs were not completed, we picked up the coach on Saturday and scheduled there to have the service manager there to go over the... Read more

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So.....this story is so long, I'm just going to list some highlights. I took our RV to Mike Thompson's thinking the work would be done professionally and correctly only to have them keep it for over two months with problem after problem: * Brought the RV in for Warranty Service due to several issues. * During the two months, I was told two times that it was done only to find out it was not? How... Read more

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We purchased a new 5th wheel in July. We took it back in October to have repairs done. Things that needed correcting and damage to a decal. We waiting months for them to call saying the decal had arrived when in fact they had never ordered it. Now it has been with them for over a month. They ran into it and scratched it. As of today it still isn't ready. Worst of all the service manager... Read more

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We purchased a slightly used Forest River Forester MBS in which the prior owners had driven 1,000 miles and returned it after three months. We purchased it with 3,000 miles, after sitting on the lot for approximately three months. Over Thanksgiving, we drove it to Portland, Oregon from Southern California. When we approached Pyramid Lake, the sensor light indicated that the engine was hot;... Read more

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Well let's start with Friday afternoon, we got it to the RV park, started setting things up, had A/C going worked perfectly approx 3 hours. Then we turned A/C off and left to go and sell the truck, when we came back approx 6pm, as I got out of the car I could heard an alarm going off in RV, I first thought it was the smoke alarm, took battery out, (we thought oh it's just a worn out battery)we... Read more

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So I bought a 50 thousand dollar "Luxury Toy Hauler" from Mike Thompson's ... Out camping and found out the shower didn't work, the refrigerator didn't work as well as the screen door wouldn't shut and a list of other problems. Took it to Mike Thompson's in Fontana and was told that my "Punch List" of repair items could only be 6 at a time. Asked them to give me a price to mount a TV in the... Read more

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Resolved

Hopefully anyone thinking about buying from this racket will read these reviews before they get the run around or even worse taken advantage of. Mine is simple and thankfully I did not get stuck with anything. Worse salesmen ever... will not notify you of any discounts or internet specials. Advertise "To Call for Special Pricing" and there isn't any special pricing only special gauging. They took... Read more

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Had axle problems after a trip, took it Mike Thompson for service. While there, they backed another trailer into mine, broke an outside door, repairs awful, fixed myself. Found out they never registered with Keystone after purchase, had them register it, then they called to say there was a recall on the axle that they had charged me to repair. Called to get info, emailed Bob Gillar, service... Read more

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called mike thompson rv for parts on a roadtrek poplar model,parts dept asked for certan info gave info and they said they would call me back,called 2 days later parts dept said needed different info,one and one half weeks go by still no call back,called again they said parts for the 2011 where not available anymore,very poor customer service and even worse quality of service from the parts... Read more

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Purchased rv from them, bait and switched mattress and never smogged rv. After paid in full they removed a brand new serta mattress and installed a blow up. Temporary registration expired due to failure to smog. Now general manager Cliff Allison promised to make it right but wasted my time telling me he isnt worried about it when i met with him. They violated vehicle section code 27156 state... Read more

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