Mike Thompson RV Complaints and Reviews

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Mike Thompson RV
Main address: Santa Fe Springs 90670 Santa Fe Springs California
(562) 921-0955, , http://www.mikethompson.com/sales-department-contact-request
  • 33+1 mobile complaints
  • $19.3K claimed losses
  • $569 average
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Service Center is very questionable. Brand new 5th Wheel - purchased Feb 2014 and has been at Santa Fe Springs Service 3.5 months. AND nothing has actually been fixed. This is our 3rd purchase here and it will be our last. DONT BUY FROM HERE. THEY DONT CARE ABOUT QUALITY OF PRODUCT NOR QUALITY OF SERVICE. Add comment

  • Apr 17
  • Dealers
  • Germantown, Maryland
  • Extended Service Contract
  • 18

I HAVE PLACED FOUR CALLS TO THE G.M., DAVID MORGAN, WITH NO RESPONSE. IT SEEMS THEY JUST DON'T CARE ABOUT A PROBLEM WITH THE CONSUMER'S PROBLEM REGARDING GETTING A REFUND OF CANCELLATION OF AN EXTENDED SERVICE CONTRACT. ALTHOUGH I AM ASKING FOR A SMALL EXCEPTION RELATING TO THE NORMAL PROCESS OF THE REFUND GOING THRU THE SYSTEM, THEY DON'T SEEM TO BE WILLING TO TALK ABOUT IT. I PAID OVER $5000... Read more

Was this review helpful? 2 0

  • Feb 10
  • Dealers
  • Belmont, California
  • Rv Sales
  • 2
  • 77

I stopped in to look at RV's. The salesman asked if I was going to buy today. I told him I needed to look at things and would have to return with my wife before I could buy. He told me to come back later when I was ready to buy and refused to let me look at any RV's. There were no other customers at the time. Dumbfounded, I began to leave and the rude salesman yelled at me "this isn't... Read more

Was this review helpful? 3 1

  • Jun 11, 2013
  • Dealers
  • Fountain Valley, California
  • 2013 Keystone Raptor 377 Se
  • 165

June 06, 2013 Mike Thompson's RV - Sante Fe Springs 13940 E Firestone Blvd Santa Fe Springs, CA 90670 On April 17, 2013 I purchased a 2013 Keystone Raptor 377 SE from your Fountain Valley location. Your Manager told me that you needed 4 days to clean and prep the vehicle and he would deliver it to me out of state in Arizona. The vehicle was delivered to my residence five days later. Upon my... Read more

Was this review helpful? 9 0

  • May 31, 2013
  • Dealers
  • Rv Trailer Sales
  • 183

I bought my new high end travel trailer from Mike Thompson RV in Colton, dealt with a new salesman Jeff. Nice guy, not super informative yet about trailers but a hard worker. Gave them a small deposit and two weeks to prep the trailer as we had found a dozen or so things that needed fixing/repairing ect. They assured me the trailer would be in top notch shape with no problems. I told them... Read more

Was this review helpful? 3 1

  • Apr 22, 2013
  • Dealers
  • Lake Havasu City, Arizona
  • Afterpurchase Service
  • 1
  • 155

Bought a $53k fifth wheel on Sunday. Sales said they needed four days to prep it. When they delivered It, it was in the same condition as on Sunday. No remote to the tv, no dump hose, cushions that are faded. I faxed them my issues and they refuse to call me. This outfit doesn't know customer service. Take your money elsewhere. I faxed my grievances but no reply. Carpet was dirty, someone had... Read more

Was this review helpful? 3 0

  • Feb 27, 2013
  • Service Centers and Customer Services
  • Bad Customer Service
  • 174

We purchased a 2013 RV here back in November. We were promised some things would get fixed/taken care of. After nobody from their "amazing customer service" team that they claim to have on their website would return our calls, I escalated it to the service manager. John Thompson (assistant service manager) assured it would get taken care of. Well another month has passed of their "amazing... Read more

Was this review helpful? 3 0

  • Feb 18, 2013
  • Service Centers and Customer Services
  • Factory Defects Fixing
  • 113

Found numerous factory defects on new purchase trailer. Made arraignments to bring trailer in Tues 12,svs dept to call the day before for details.No call.Called svs dept voice mail,called sales person.Made another appt Thur 14 will be contacted by Jim, no call only voice machine.called Friday 15, talked to sales person, stated svs dept aware will be contacted Monday 18. Monday 18, made 3 calls... Read more

Was this review helpful? 2 0

  • Feb 01, 2013
  • Service Centers and Customer Services
  • Fan Belt
  • 141

We took our RV to 2T's auto repair to find out why generator wouldn't run and they told us it was a fan belt. We then asked Mike Thompson RV service center and they told us it did not have a fan belt. It would have cost us Approx $400.00 to have it fixed at 2T's however we thought since Mike Thompson was in the business of RVs they knew more and it would be better. Well $1075.00 later IT'S A... Read more

Was this review helpful? 3 2

  • Jan 24, 2013
  • Service Centers and Customer Services
  • Motorhome Repair
  • 215

Took motorhome into Mike Thompson, Fountain Valley for recall on refrigerator, oil change on generator, and readjust slide topper that malfunctioned two days before. Laura the service writer said maybe all the topper needed was a bracket kit as they looked bent. Wen I went to pick up the motorhome the fabric was all shredded and rolled up, the generator had a broken knob on it and the new... Read more

Was this review helpful? 4 2
 
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