Mike Thompson RV Complaints and Reviews

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  • Mar 19
  • Dealers
  • Fountain Valley, California
  • 2015 Winnebago Travato
  • 43
  • REVIEW RATING 4/5

We purchased 2015 Travato for cash.Picked it up after inept,uninformed salesperson was rude and had no knowledge about the vehicle took us through it only to find dealership had broken hinge on refrigerator door,removed side screen, an option we had purchased,and the awning was torn.That was over one month ago and no action to repair these things has been taken.Service dept. NEVER ANSWERS PHONE... Read more

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  • Mar 18
  • Dealers
  • Recreational Vehicle
  • 26
  • REVIEW RATING 3/5

Purchased a used 2006 RV..Before getting 188 miles on it since it was purchased, had a number of additional issues which took them over 3 weeks to repair. In order to make this RV usable, had to go to an outside source for other repairs. Sent registered ltr of complaint to Corp Hq in Santa Fe Springs on 2/27/15. Got called on 3/3/15 but was out of town. Returned on 3/3/15 and called the GSM, John... Read more

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  • Mar 13
  • Service Centers and Customer Services
  • Whittier, California
  • Tv Antenna
  • 30
  • REVIEW RATING 4/5

I bought the motorhome from the pomona RV show and was promised several concessions from Mike Thompson's RC . It was late for delivery and was not a completed RV. Getting a TV Antennae for direct, it has been in Fountain valley for three weeks. The lost my info and the RV, Tech lied about finishing the work, 3 1/3 weeks later went to pick up, and it did not work. Still have not received it... Read more

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  • Oct 15, 2014
  • Dealers
  • Santa Fe Springs, California
  • Car Price
  • 2
  • 2
  • 375
  • REVIEW RATING 5/5

This dealer is not customer oriented. I had a call from the "sales manager" tonight regarding one of the sales people. I can't believe these people!!! I wasn't asking for the best price or to match the price of a dealer in Northern CA; I was asking for a reasonable price. His answer without asking me ANYTHING about what I was looking at was $68,995. It obvious Mike Thompson doesn't want to sell... Read more

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  • Sep 04, 2014
  • Service Centers and Customer Services
  • Auto Repair
  • 476
  • REVIEW RATING 5/5
Mike Thompson RV - Eric Moreno service department! Body Shop
1 of 5

After 6 weeks of waiting and 6k in repairs our 97K forest River RV was returned in horrible condition. No walk through to confirms repairs just pay the cashier and we will pull it around. After walking into the RV were shocked to see that no prep work was done before starting the body work. the interior was covered in dust and paint over-spray from the repairs done. The quality of the repairs... Read more

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I left 4 messages and no one there returned my call. Add comment

Service Center is very questionable. Brand new 5th Wheel - purchased Feb 2014 and has been at Santa Fe Springs Service 3.5 months. AND nothing has actually been fixed. This is our 3rd purchase here and it will be our last. DONT BUY FROM HERE. THEY DONT CARE ABOUT QUALITY OF PRODUCT NOR QUALITY OF SERVICE. Add comment

  • Apr 17, 2014
  • Dealers
  • Germantown, Maryland
  • Extended Service Contract
  • 1
  • 1
  • 186
  • REVIEW RATING 4/5

I HAVE PLACED FOUR CALLS TO THE G.M., DAVID MORGAN, WITH NO RESPONSE. IT SEEMS THEY JUST DON'T CARE ABOUT A PROBLEM WITH THE CONSUMER'S PROBLEM REGARDING GETTING A REFUND OF CANCELLATION OF AN EXTENDED SERVICE CONTRACT. ALTHOUGH I AM ASKING FOR A SMALL EXCEPTION RELATING TO THE NORMAL PROCESS OF THE REFUND GOING THRU THE SYSTEM, THEY DON'T SEEM TO BE WILLING TO TALK ABOUT IT. I PAID OVER $5000... Read more

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  • Feb 10, 2014
  • Dealers
  • Belmont, California
  • Rv Sales
  • 2
  • 2
  • 555
  • REVIEW RATING 5/5

I stopped in to look at RV's. The salesman asked if I was going to buy today. I told him I needed to look at things and would have to return with my wife before I could buy. He told me to come back later when I was ready to buy and refused to let me look at any RV's. There were no other customers at the time. Dumbfounded, I began to leave and the rude salesman yelled at me "this isn't... Read more

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  • Jun 11, 2013
  • Dealers
  • Fountain Valley, California
  • 2013 Keystone Raptor 377 Se
  • 472
  • REVIEW RATING 5/5

June 06, 2013 Mike Thompson's RV - Sante Fe Springs 13940 E Firestone Blvd Santa Fe Springs, CA 90670 On April 17, 2013 I purchased a 2013 Keystone Raptor 377 SE from your Fountain Valley location. Your Manager told me that you needed 4 days to clean and prep the vehicle and he would deliver it to me out of state in Arizona. The vehicle was delivered to my residence five days later. Upon my... Read more

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