Mike Thompson RV Complaints and Reviews

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  • Customers like
    • Salesman bob1
  • Customers don't like
    • Salesman tom1
    • Service department1
    • Cameron1

BEWARE!!!!! They lie about service and repair being done. My coach sat at the La Mirada Location for 8 weeks and not all work was done even though they told me it was. Work they did do was poor. Needs to be done by a professional. Go to Giant RV instead Add comment

Went In To Mike Thompson Rv To Order Parts. WasTold That Part Was No Longer Available. After More Searching, I Found The Part I Was Looking For Add comment

  • May 27
  • Service Centers and Customer Services
  • Rv Repair
  • 51
  • REVIEW RATING 3/5

Cannot fix problems and lie about repairs, same problem with three trips and not solved. This will become a lemon law suit. Service advisor admitted he never worked on RV's and got the job because he knew people. Stay away from his place. Last repair motor home was returned with dead batteries so I could not leave. It has been there for the same problem 3 times and not resolved. When I complained... Read more

Was this review helpful? 1 0

  • Apr 27
  • Dealers
  • Whittier, California
  • Trailer Service
  • 82
  • REVIEW RATING 4/5

They had my RV for 3.5 weeks and said that it was ready. When I asked them to show me how it worked, the service manager was unable to get it to work. He called the worker, and he was caught in a lie about whether it was working or not. However, they gave me the RV back and I had to hire an outside Satellite installer to get the item to work. If you buy from these folks, please protect... Read more

Was this review helpful? 1 1

  • Apr 20
  • Dealers
  • Fountain Valley, California
  • Thor Motor Coach Outlaw
  • 152
  • REVIEW RATING 5/5

Today 4/12/15 I called the fountain valley store looking for a Thor Outlaw 550 super "c" I talked with Steve who asked that I give him 10 minutes to check to see if he had one, 5 min pass and I get a call from Larry who told me he had checked and he did have a 550 OutLaw and also a reg C and a class A Outlaw. Larry who was very quick to point out he was the only Larry there told me to ask for... Read more

Was this review helpful? 4 1

  • Apr 15
  • Service Centers and Customer Services
  • Huntington Beach, California
  • 2014 Roadtrek Agile
  • 84
  • REVIEW RATING 4/5

2014 Roadtrek Agile...delivery date on rig was Jan. 22, 2015. Upon picking up rig and walk through, Alejandro demonstrated the awning and indicated that it did not extend properly because if had just be washed. A few days later it still did not work properly. A couple weeks later Mike Thompson, Fountain Valley replaced the motor. When I picked up the rig and Rob Knudson demonstrated the awning it... Read more

Was this review helpful? 2 0

  • Mar 19
  • Dealers
  • Fountain Valley, California
  • 2015 Winnebago Travato
  • 174
  • REVIEW RATING 5/5

We purchased 2015 Travato for cash.Picked it up after inept,uninformed salesperson was rude and had no knowledge about the vehicle took us through it only to find dealership had broken hinge on refrigerator door,removed side screen, an option we had purchased,and the awning was torn.That was over one month ago and no action to repair these things has been taken.Service dept. NEVER ANSWERS PHONE... Read more

Was this review helpful? 4 0

  • Mar 18
  • Dealers
  • Recreational Vehicle
  • 122
  • REVIEW RATING 4/5

Purchased a used 2006 RV..Before getting 188 miles on it since it was purchased, had a number of additional issues which took them over 3 weeks to repair. In order to make this RV usable, had to go to an outside source for other repairs. Sent registered ltr of complaint to Corp Hq in Santa Fe Springs on 2/27/15. Got called on 3/3/15 but was out of town. Returned on 3/3/15 and called the GSM, John... Read more

Was this review helpful? 1 0

  • Mar 13
  • Service Centers and Customer Services
  • Whittier, California
  • Tv Antenna
  • 99
  • REVIEW RATING 4/5

I bought the motorhome from the pomona RV show and was promised several concessions from Mike Thompson's RC . It was late for delivery and was not a completed RV. Getting a TV Antennae for direct, it has been in Fountain valley for three weeks. The lost my info and the RV, Tech lied about finishing the work, 3 1/3 weeks later went to pick up, and it did not work. Still have not received it... Read more

Was this review helpful? 1 0

  • Oct 15, 2014
  • Dealers
  • Santa Fe Springs, California
  • Car Price
  • 2
  • 2
  • 462
  • REVIEW RATING 5/5

This dealer is not customer oriented. I had a call from the "sales manager" tonight regarding one of the sales people. I can't believe these people!!! I wasn't asking for the best price or to match the price of a dealer in Northern CA; I was asking for a reasonable price. His answer without asking me ANYTHING about what I was looking at was $68,995. It obvious Mike Thompson doesn't want to sell... Read more

Was this review helpful? 3 0

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