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2014 Roadtrek Agile...delivery date on rig was Jan. 22, 2015.

Upon picking up rig and walk through, Alejandro demonstrated the awning and indicated that it did not extend properly because if had just be washed. A few days later it still did not work properly. A couple weeks later Mike Thompson, Fountain Valley replaced the motor. When I picked up the rig and Rob Knudson demonstrated the awning it still did not work unless you manually pulled the awning out a few inches to get it started.

Rob indicated that the technician had written a report that it needed another part but that Rob did not notice and had me pick it up. Rob indicated that the part would be ordered. A couple weeks later, Rob called and indicated that since there was an issue with getting the part approved, Mike Thompson would cover the part and since it was a local company the part should come in very soon, 2-3 days. A few weeks later I left a voice message and it was not returned.

A couple weeks later I left another voice message and it was returned a few days later. I was asked to bring the rig in to have the part photographed and the serial number recorded. So, now it is April 15.....the awning has needed repair since Jan. 22.

The explanation this time was that the warranty guy was fired.

Nearly three months now to have an awning fixed and it is still not done. Will see how it is handled tomorrow morning.

Reason of review: Poor customer service.

Location: Huntington Beach, California

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I had the guy I was buying an RV from take it to M.T. R.V for pre sale inspection,,he came back with a cx list,and it was cxed off as everything worked,,no one signed it and wasn't dated,,turns out 6-8 things didn't work,,took it back to M.T R.V.

and they had the guy who did the inspection talk to me,they ended up making a joke out of it,,it's a 86 dolphin,so compared to those beautiful coach's,it was a joke to them.

Sent a detailed letter to a manager named Bob,and left 2 message's for him to call me,,never did!! M.T.,,was it worth someone like me who knows everyone locally to tell everyone I meet,don't do business with M.T.

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