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1.7 Based on 24 reviews
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  • Customers like
    • Jim rose and steven in techinical adviser 1
    • Our salesman and juan garcia 1
    • Salesman bob 1
  • Customers don't like
    • Poor cust service 4
    • Service department 3
    • Took my cash and ran 3
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We have had a terrible experience with Mike Thompson RV. Bought RV some things needed fixing which they promised would be done. 2 months later nothing. We have called and called only to have service and sales give us the run around. They took our money and now are not returning phone calls. Promises not kept and we haven't even been able to use RV. We drove 4 hours to purchase RV with sales person telling us he wanted us to be happy return... Read more

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My husband and I bought a 31 ft coachmen ,we wanted a electronic awning put on, so we made a date to pick it up and even called a day or so ahead to make sure the coach was ready ,they said that it was on track and someone would call us if it wasn't . so we drive down 2 hours away, and guess what not ready. so when we finally do pick it up we go through the walk through they said it was all ready to go. So we take it out on our first trip, the... Read more

Was this review helpful? 5 0

I bought a toy hauler from these guys and when i went to get service i can never get a hold of any one there, i left massages and they never called, this was not the first time, just about every time i call to set up an appointment i cant get any one on the phone form the service department. I finally went to Giant RV for service to get service. I don't understand why these guys have such horrible service, i have also spoken tot he service... Read more

Was this review helpful? 1 0

Went to Mike Thompson RV in Colton over the weekend and came across a nice clean used Motorhome. The unit was listed at $97,***.00 on a mark down tag inside the unit. I didn't speak with any sales folks when I was on the lot, so decided to go through their website and get a formal best quote. Jim Rose contacted pretty quickly after RFQ was submitted. He informed me that the unit was listed for $165,000.00, when even the website listed it to... Read more

Was this review helpful? 2 0

It seems impossible to get ahold of service .They never pick up their phone I was on hold for a good 15 minutes and nothing until I call back and then again I was put back on hold... horrible service!

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Yes I agree the old' bait & switch streaks again... So the 1st day of the Pamona show we walk into Mike Thompson RV. After a looooong hot 3 hours, we strike a deal !! Ya excited we were, we went a bought a hitch, had it installed, got insurance and even the cashiers check for the remainder of the balance. Heck they even cashed our deposit check!! Almost 2 weeks later, ready to pick up our new toy hauler saturday we are told from Cliff Allison... Read more

Was this review helpful? 2 0

I bought a fifth wheel 5 months ago. Got a little sprinkle and found water flooding through my slide out. They said to bring it in but why since they won't cover seals. I am not paying them $133 an hour to tell me it needs fixing. Is this what you mean by "as is"? I feel you/they should at the minimum take some ownership and help me cover some of the $1,200 I need to pay someone this Saturday to fix an obvious problem. Read more

Was this review helpful? 3 0

65 issues or concerns for our brand new motorhome. 13 fixed myself, half still not resolved after three service visits. Issues addressed month prior to pick-up not fixed. Walk through completed after dark. Found more issues. Three month now and three service visits. Still long list of fix-its. Some done okay, some done half-way, others they forget. But all the service staff have time to complain about their jobs and how much they have to... Read more

Was this review helpful? 2 0

i had a experience that was exhausting, first off we went by the fountaun valley rv . meet with kellen Mr B K ( thats what the family and i call him.) This guy was amazingly fresh with option's took the fear away from my family and i traveling. I was waiting on my bonus funds and the Family and i were in Sana Fe, not that it was bad , but there was my family again dragging their feet making feel like the hated father's ( when all i was... Read more

Was this review helpful? 0 1

I was quoted a final invoice amount. At cashier, the bill was $300.00 more than the stated final amount. Driving off the lot, the cashier flags me down with another $220.00 invoice. We are in negotiations. The service agent was asked by me to schedule a meeting with the general manager to review the situation and arrive at a fair resolution. This meeting should never have to be scheduled. I get making an error; however this was an error of more... Read more

Was this review helpful? 2 0
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