Mike Thompsons Rv - Their Service Dept is a Joke
Bought my 2017 Forester this May with extended warranty. Found some cabinet problems right on the delivery.
Was told the service dept will fix this. Called in, nobody answer the phone. Always voice message. Had to walk in their office to set up appointment.
It was like 1 month later. Showed up 1 month later. Pointed out those issues need to be fixed. They had my Rv for 14 days.
And when I picked it up, nothing was fixed cuz "they are still waiting for the parts to come in" Called for parts quotation. Never got any response. Told the online rep, they said service dept will get back to me.
Nothing! Their service dept apparently do NO service.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
Mike Thompsons Rv Pros: Salesman justin.
Mike Thompsons Rv Cons: Poor customer service, Lack of any communication, Left rv for repair and nothing was done.
Location: 13940 Firestone Blvd, Santa Fe Springs, CA 90670, USA
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